Terms of Service
1. Terms Overview
These Terms of Service apply to your access to and use of konvaro.com. GUI ZHOU SHU LING KE JI YOU XIAN GONG SI operates this U.S.-based jersey and sports apparel website. By visiting our website, placing an order, or using our services, you agree to these Terms of Service.
2. Website Use
You agree to use this website only for lawful purposes and in accordance with these terms. You must not use the website in any way that may damage, disable, interfere with, or compromise the security, operation, or availability of the website.
3. Product Information
We sell jerseys, sports apparel, hats, polos, and related clothing products. We make reasonable efforts to display product descriptions, sizes, colors, photos, and prices accurately, but slight differences may occur due to screen settings, production batches, or product updates.
4. Custom and Personalized Products
Some products may include custom names, numbers, team-style details, or personalized options. Customers are responsible for reviewing all customization details before submitting the order. Custom-made products may have special return limitations as explained in our Return & Refund Policy.
5. Orders and Acceptance
Placing an order does not guarantee acceptance. We may refuse, cancel, or limit an order if there is a payment issue, pricing error, stock issue, suspected fraud, incomplete customer information, shipping restriction, or other reasonable business reason.
6. Pricing and Currency
All prices, shipping fees, taxes if applicable, and checkout totals are displayed in United States Dollars (USD). Customers are responsible for reviewing the full checkout amount before completing payment.
7. Payment Terms
We accept secure payment methods shown at checkout, including supported card payments, Stripe-powered payment options, PayPal, and other available providers. Payment security, failed payments, disputes, and refunds are explained in our Payment Policy.
8. Payment Verification and Fraud Prevention
We may review payment status, billing information, shipping information, IP address, order details, tracking records, and customer communication to help prevent fraud, verify transactions, and support Stripe, PayPal, or payment provider review when necessary.
9. Shipping and Delivery
We provide shipping to the United States, Europe, Australia, and Rest of the World, subject to checkout availability and carrier limitations. Processing time, shipping fees, delivery estimates, free shipping rules, tracking, customs, and damaged package reporting are explained in our Shipping Policy.
10. Customs and International Orders
For orders outside the United States, customs duties, import taxes, VAT, brokerage fees, or similar charges may be required by the destination country. These charges are usually the responsibility of the recipient unless otherwise stated at checkout.
11. Returns and Refunds
Return eligibility, apparel return conditions, custom product limitations, return shipping costs, inspection rules, damaged item reporting, and refund timing are governed by our Return & Refund Policy. Approved refunds are normally returned to the original payment method within 7 business days after approval or inspection.
12. Damaged, Defective, or Incorrect Items
Customers should inspect packages immediately after delivery. If an item arrives damaged, defective, missing parts, or incorrect, customers must contact us within 48 hours of receipt and provide the required order details, item photos, packaging photos, and shipping label or waybill photo.
13. Privacy and Data Protection
We collect, use, store, and share personal information only as needed for website operation, order processing, payment security, shipping, customer service, returns, refunds, fraud prevention, and legal compliance. Details are provided in our Privacy Policy.
14. Account and Contact Information
You agree to provide accurate, complete, and current order, billing, shipping, and contact information. We are not responsible for delays, failed deliveries, or order issues caused by incorrect or incomplete customer-provided information.
15. Intellectual Property
All website content, including text, images, layout, graphics, product presentation, design elements, and brand materials, is owned by or licensed to GUI ZHOU SHU LING KE JI YOU XIAN GONG SI. You may not copy, reproduce, distribute, or use our content for commercial purposes without permission.
16. Prohibited Uses
You may not use the website for unlawful activities, fraudulent orders, payment abuse, chargeback abuse, malware, scraping, spam, infringement, harassment, security attacks, or any activity that interferes with normal website operation or customer experience.
17. Third-Party Services
Our website may rely on third-party services such as payment processors, shipping carriers, analytics tools, hosting providers, email tools, and fraud prevention services. These third parties may process information according to their own terms and privacy practices.
18. Limitation of Liability
To the fullest extent permitted by law, GUI ZHOU SHU LING KE JI YOU XIAN GONG SI is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, product purchase, shipping delays, third-party carrier issues, payment provider actions, or events beyond our reasonable control.
19. Governing Law and Court Jurisdiction
These Terms of Service, together with any disputes related to this website, orders, payments, shipping, returns, refunds, products, or customer communications, shall be governed by and interpreted under the laws of the United States and the laws of the State of California, including applicable U.S. federal consumer protection, e-commerce, payment, privacy, and anti-fraud laws, as well as applicable California business and consumer protection laws, without regard to conflict of law principles. Any dispute, claim, chargeback-related matter, or legal proceeding shall be submitted to the appropriate state or federal courts located in California, United States, unless mandatory consumer protection laws provide otherwise.
20. Contact Information
If you have questions about these Terms of Service, orders, payments, shipping, returns, refunds, privacy, or dispute handling, please contact us at service@konvaro.com or +86 17505920659. Company: GUI ZHOU SHU LING KE JI YOU XIAN GONG SI. Address: No. 1, 1st Floor, 316, Fuyuan Middle Road, Longjiazhai, Erge Street, Nanming District, Guiyang City, Guizhou Province.