Privacy Policy
1. Privacy Policy Overview
This Privacy Policy applies to personal information collected through konvaro.com. GUI ZHOU SHU LING KE JI YOU XIAN GONG SI operates a U.S.-based jersey and sports apparel website that sells jerseys, sportswear, hats, polos, and related apparel products to customers in the United States, Europe, Australia, and Rest of the World.
2. Information We Collect
We may collect information you provide when placing an order, creating an account, contacting support, subscribing to updates, or using our website. This may include your name, email address, phone number, billing address, shipping address, order details, and customer service messages.
3. Order and Shipping Information
To process and deliver orders, we collect order information such as purchased products, size, color, quantity, customization details, shipping destination, tracking status, and delivery records. Shipping-related information may be used according to our Shipping Policy.
4. Payment Information
Payments may be processed through Stripe, PayPal, or other secure payment providers available at checkout. We do not store full credit card numbers, CVV codes, PayPal login details, or complete payment credentials on our website servers.
5. Payment Security
Payment details are transmitted directly to secure payment processors such as Stripe and PayPal through encrypted payment channels. These providers may collect and process payment information, fraud detection data, transaction IDs, billing information, and payment status to complete the transaction securely.
6. Stripe Review and Dispute Support
To support fair transaction review, Stripe inquiries, payment disputes, or chargeback responses, we may retain order records, payment status, shipping address, tracking number, delivery confirmation, customer communication, product details, refund records, return authorization, and related evidence where legally permitted.
7. Automatically Collected Information
When you visit konvaro.com, we may automatically collect technical information such as IP address, browser type, device type, operating system, referring pages, pages viewed, session activity, approximate location, and website interaction data.
8. Cookies and Similar Technologies
We may use cookies, pixels, tags, analytics tools, and similar technologies to keep the website functional, remember cart contents, improve browsing experience, understand visitor behavior, prevent fraud, and support marketing or advertising measurement.
9. How We Use Personal Information
We use personal information to process orders, accept payments, arrange shipping, provide tracking updates, respond to customer service requests, manage returns and refunds, detect fraud, maintain website security, improve our products and services, and comply with legal obligations.
10. Account and Customer Support Use
If you contact us at service@konvaro.com or through our website, we may use your contact details, order number, photos, message history, and support records to investigate your request and provide assistance related to orders, delivery, returns, refunds, or product issues.
11. Custom Product Information
For custom or personalized jersey orders, we may process customization details such as names, numbers, team-style text, selected colors, product options, and related order notes only for production, order confirmation, customer service, and dispute review purposes.
12. Sharing with Service Providers
We may share necessary information with trusted service providers, including payment processors such as Stripe and PayPal, shipping carriers, fulfillment partners, website hosting providers, email service providers, analytics providers, fraud prevention tools, and customer support systems.
13. Shipping Carriers and Delivery Partners
Because we provide delivery services across multiple regions, we may share your name, shipping address, phone number, email address, order details, and tracking-related information with carriers or logistics partners so they can complete delivery and provide shipment updates.
14. Information Security Measures
We use reasonable technical and organizational measures to protect personal information, including HTTPS/SSL encryption, access controls, limited staff access, secure payment processor integration, account authentication, firewall or security monitoring tools, malware scanning, regular platform updates, and data minimization practices.
15. Data Protection Practices
We limit personal information access to personnel and service providers who need it for business purposes. We also use reasonable retention controls, password protection, role-based permissions, secure order management practices, and transaction record controls to reduce unauthorized access, misuse, loss, or disclosure.
16. Fraud Prevention and Risk Control
We may use order details, payment status, IP address, billing and shipping information, device data, carrier records, and customer communication to prevent fraud, verify transactions, detect suspicious activity, protect customers, and maintain evidence for Stripe, PayPal, or payment processor review.
17. International Data Transfers
Because GUI ZHOU SHU LING KE JI YOU XIAN GONG SI is a U.S.-based business providing worldwide shipping, your information may be processed in the United States or other countries where our service providers operate. We take reasonable steps to protect personal information when it is transferred internationally.
18. GDPR Privacy Rights
If GDPR or similar privacy laws apply to you, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. To submit a privacy request, contact us at service@konvaro.com. We may need to verify your identity before completing the request.
19. U.S. State Privacy Rights
Depending on your location, you may have rights under applicable U.S. state privacy laws, including the right to know, access, correct, delete, or opt out of certain data uses. We do not sell personal information for money. Contact us at service@konvaro.com to exercise applicable privacy rights.
20. Data Retention
We retain personal information only as long as reasonably necessary for order fulfillment, customer support, returns, refunds, accounting, tax records, fraud prevention, payment dispute evidence, legal compliance, and business security purposes.
21. Returns, Refunds, and Policy Records
If you request a return or refund, we may retain related order information, photos, return tracking, inspection results, refund status, and communication records. Return and refund handling may also follow our Return & Refund Policy and payment terms stated in our Payment Policy.
22. Contact Information
If you have questions about this Privacy Policy, personal information, payment security, Stripe or PayPal transaction records, or privacy rights, please contact us at service@konvaro.com or +86 17505920659. Company: GUI ZHOU SHU LING KE JI YOU XIAN GONG SI. Address: No. 1, 1st Floor, 316, Fuyuan Middle Road, Longjiazhai, Erge Street, Nanming District, Guiyang City, Guizhou Province.