Shipping Policy
1. Shipping Policy Overview
This Shipping Policy applies to orders placed through konvaro.com. GUI ZHOU SHU LING KE JI YOU XIAN GONG SI is a U.S.-based jersey and sports apparel website. We provide delivery services for jerseys, sportswear, hats, polos, and related apparel products to customers across multiple regions worldwide.
2. Shipping Coverage
We currently provide shipping to the United States, Europe, Australia, and Rest of the World. Shipping availability may vary depending on the destination, local delivery restrictions, customs requirements, or carrier service limitations. Final shipping availability will be confirmed at checkout.
3. Order Processing Time
Orders are usually processed within 1–4 business days after payment is confirmed. Business days do not include weekends or public holidays. Custom jersey orders, peak season orders, or high-volume periods may require additional processing time before shipment.
4. Shipping Fees, Delivery Time, and Free Shipping
| Region | Estimated Delivery Time | Shipping Fee | Free Shipping |
|---|---|---|---|
| United States | 5–10 business days | USD $8.99 | Free shipping on orders over USD $99.00 |
| Europe | 7–15 business days | USD $12.99 | Not available |
| Australia | 8–16 business days | USD $18.99 | Not available |
| Rest of the World | 10–20 business days | USD $22.99 | Not available |
Only orders shipped within the United States may qualify for free shipping. Europe, Australia, and Rest of the World orders do not currently qualify for free shipping. The final shipping fee will be displayed at checkout before payment.
5. Shipping Carriers and Logistics Partners
We may use logistics carriers and delivery partners such as USPS, UPS, FedEx, DHL, local postal services, and regional courier partners. The specific carrier may vary depending on the destination, package size, shipping route, and available delivery service.
6. Tracking Information
After your order has shipped, we will send shipping confirmation and tracking information by email when available. Tracking updates may take 24–72 hours to appear after the carrier receives and scans the package.
7. Delivery and Signature
Some orders may require a signature upon delivery depending on the carrier, destination, order value, or local delivery rules. Customers are responsible for providing a complete and accurate shipping address. Failed delivery attempts, incorrect addresses, refused packages, or unclaimed parcels may cause delays or additional shipping fees.
8. Damaged, Missing, or Incorrect Packages
Please inspect your package immediately after delivery. If your order arrives damaged, defective, missing items, or incorrect, please contact us within 48 hours of receipt through service@konvaro.com. Include your order number, clear photos of the item, packaging photos, the shipping label or waybill photo, and a brief description of the issue.
9. Customs, Duties, and Import Taxes
For international orders outside the United States, customs duties, import taxes, VAT, brokerage fees, or similar charges may be required by the destination country. These charges are usually the responsibility of the recipient and are not controlled by GUI ZHOU SHU LING KE JI YOU XIAN GONG SI. Customs clearance may also affect delivery time.
10. Contact Information
If you have questions about shipping, delivery, tracking, or package issues, please contact us at service@konvaro.com or +86 17505920659. Company: GUI ZHOU SHU LING KE JI YOU XIAN GONG SI. Address: No. 1, 1st Floor, 316, Fuyuan Middle Road, Longjiazhai, Erge Street, Nanming District, Guiyang City, Guizhou Province. We will do our best to assist you with your order and delivery status.