FAQ

1. What products do you sell?

We sell jerseys, sports apparel, hats, polos, and related clothing products for sport-inspired daily wear, team looks, and game-day outfits.

2. Where do you ship?

We currently ship to the United States, Europe, Australia, and Rest of the World. Final shipping availability will be confirmed at checkout. For details, please review our Shipping Policy.

3. How long does order processing take?

Orders are usually processed within 1–4 business days after payment is confirmed. Business days do not include weekends or public holidays.

4. What are your shipping times and fees?

United States shipping usually takes 5–10 business days and costs USD $8.99. Europe shipping usually takes 7–15 business days and costs USD $12.99. Australia shipping usually takes 8–16 business days and costs USD $18.99. Rest of the World shipping usually takes 10–20 business days and costs USD $22.99.

5. Do you offer free shipping?

Only United States orders may qualify for free shipping. Free shipping is available for U.S. orders over USD $99.00. Europe, Australia, and Rest of the World orders do not currently qualify for free shipping.

6. Which shipping carriers do you use?

We may use USPS, UPS, FedEx, DHL, local postal services, and regional courier partners depending on the destination, package size, shipping route, and available delivery service.

7. Will I receive tracking information?

Yes. After your order has shipped, we will send shipping confirmation and tracking information by email when available. Tracking updates may take 24–72 hours to appear after the carrier scans the package.

8. Do international orders have customs fees?

For orders outside the United States, customs duties, import taxes, VAT, brokerage fees, or similar charges may be required by the destination country. These charges are usually the responsibility of the recipient.

9. What should I do if my package is damaged or incorrect?

Please inspect your package immediately after delivery. If your item arrives damaged, defective, missing parts, or incorrect, contact us within 48 hours of receipt at service@konvaro.com. Include your order number, item photos, packaging photos, shipping label or waybill photo, and a brief description of the issue.

10. What is your return period?

You may request a return within 30 days after the package is delivered according to the tracking record. Return requests submitted after 30 days may not be accepted unless required by applicable law.

11. What condition must apparel items be in for return?

Returned jerseys, sportswear, hats, polos, and apparel items must be unused, unworn, unwashed, unaltered, and in resalable condition. Items must be free from stains, odors, perfume, makeup, deodorant marks, pet hair, or signs of wear. Original tags, labels, packaging, accessories, and included parts must be returned together.

12. Can custom jerseys be returned?

Custom-made or personalized products, including jerseys with custom names, numbers, team details, or personalized designs, are not eligible for return or exchange unless there is a verified quality issue, manufacturing defect, or the item was incorrectly produced due to our error.

13. Who pays for return shipping?

If the return is due to customer preference, incorrect size selection, wrong address, or change of mind, the customer is responsible for return shipping costs. If the return is caused by our error, verified defect, damaged item, or incorrect item, we will provide an appropriate solution.

14. How long does a refund take?

Approved refunds will be issued to the original payment method. Refunds are normally processed within 7 business days after the returned item passes inspection or after a refund is otherwise approved. Your bank or payment provider may require additional time to post the funds.

15. What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal. Available payment methods may vary depending on location, device, browser, and checkout conditions.

16. What currency do you use?

All prices, shipping fees, taxes if applicable, and order totals are displayed and charged in United States Dollars (USD). Your bank or payment provider may apply currency conversion or foreign transaction fees if your account uses another currency.

17. Is my payment and personal information secure?

Payments are processed through secure providers such as Stripe, PayPal, Klarna, Apple Pay, and Google Pay where available. We use HTTPS/SSL encryption, secure checkout technology, fraud screening, limited internal access controls, and secure payment processor integration. We do not store full card numbers, CVV codes, PayPal login details, or complete payment credentials on our website servers. For details, please review our Privacy Policy and Payment Policy.

18. What laws govern your website terms?

Our Terms of Service are governed by the laws of the United States and the laws of the State of California. Disputes related to the website, orders, payments, shipping, returns, refunds, or services shall be handled by the appropriate state or federal courts located in California, United States, unless mandatory consumer protection laws provide otherwise.